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The Customer is Always Right

This is an introduction to a blog series entitled, "The Customer is Always Right." In it, I'd like to highlight key moments in my experience of customers blantantly blurring the line between right and wrong. As a practical application, I'd like to encourage readers to endure a thorough self-evaluation. The next time you're in line for service from your local barista, hamburger flipper, delivery man, banker, etc., consider, this person across the counter may actually be smarter than me. This person may have graduated validictorian from their high school, or speak three languages, or graduated summa cum laude (with highest honors) from a prestigious university, or been a member of the Phi Beta Kappa honors society, or retired early from a highly successful first career, or be a millionaire working for fun, or dance professionally, or sing professionally, or research alongside nobel laureates, or simply exist outside of said establishment's walls... A good rule of thumb I appreciate is the following: assume the service agest across from you is a human being, treat them as you would treat a human being.

Now, without further ado... customer greats...
-rkc

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